Terms and Conditions

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Check In and Check Out

Check In is from 3pm onwards and rooms must be vacated by 11am.

The Registration Form at check-in must be signed by the person who is responsible for the reservation and who must be 18 years old or over.  By signing this form you enter a contract with the hotel and accept responsibility for all charges occurred during this stay.  In the event a third party has initially confirmed payment for any charges but fails to settle the account, you confirm responsibility settlement of all charges accordingly. 

The Hotel reserves the right to decline check-in for any reason at its absolute discretion.

The Hotel also reserves the right to terminate any letting / usage of its facilities if it has reason to believe that the continued occupation of the Bedroom, Cottage or Apartment may be detrimental to the well-being of other occupants at Eastwell Mews or detrimental to the business interests of the Company. 

No refunds will be given if the occupation is terminated under the above or if the occupant decides upon early departure.

Leisure Facilities 

The above rates include the free use of the extensive Leisure Spa facilities at The Champney Health Spa, the all weather tennis court and our Petanque pitches whilst you are a resident of Eastwell Manor Hotel. The outdoor heated swimming pool is also available during the summer months.  Children (age 16 and under) can use the indoor pool from 8.30am – 10am & 4.30pm – 6pm. 

Guests staying on a Bed & Breakfast or Dinner, Bed & Breakfast basis only have access to the spa facilities daily from 5pm - 9pm and 7am - 10am.

The outdoor heated swimming pool is open from 7.30am until dusk during the summer months. Towels for use in the swimming pools can be obtained from Champneys Spa reception and residents are asked not to use the towels that are provided in the cottage or bedroom.  Only persons included in the hiring agreement / residents may use the swimming pools. There is no lifeguard on duty at the pools.  For reasons of safety, children of 16 years and under must be accompanied by a capable adult.  Diving and Ball Games are not permitted in the pools. Unless confirmed differently in writing, treatments in Champney Beauty Spa and the use of the Golf Course are charged at advertised rates. 

Other Facilities 

All Mews accommodation have communal entrances. Guests will have access to a small launderette within Eastwell Mews. The drying or airing of clothes outside the cottage or the windows of the Manor House bedrooms is not permitted.

Complimentary WiFi is available in all bedrooms, meeting rooms and most public areas.

Whilst all endeavours are made to have all leisure facilities, WiFi and other facilities operational at all times, technical faults of these facilities may occur.  In such circumstances, no refund or discount can be claimed due to such malfunctions.  We will endeavour to inform you about any foreseeable disturbances prior your stay.   

Booking and Guarantee policy

Unless confirmed in writing differently, the following applies when you place a booking with Eastwell Manor Hotel.  A valid credit card or a deposit of £100 per room per night is required to guarantee the booking.  When using a credit card as guarantee, an amount equal to the accommodation charges plus up to 50% for incidentals will be blocked from your credit card account at the time of booking or at check in.  This is not a charge, but a reservation of a certain amount. If unused, this amount will be released on check out and re-allocated by your credit card provider.  Any delay in releasing this amount is beyond the hotels control and no claim can be made due to this. 

In you have reason to cancel your reservation, you will need to obtain a cancellation number.  Unless confirmed in writing differently, cancellations after 2pm local time the day prior the booked arrival date are charged with one night. 

The Hotel reserves the right to decline a booking for any reason at its absolute discretion. 

Health & Wellbeing

Your health and well-being is our paramount concern. We feel that you are the best person to be in control of your health. We ask that you seek professional medical advice about any conditions or concerns you have and act appropriately on this advice, even if it means not undertaking exercise, a treatment or class. We ask that you let us know if you feel unwell for any reason whilst on our premises so we can help. We request that you read and take on board any instructions information or notifications about use of equipment or the contraindications for specific treatments.  

Consumption of own Beverages 

The hotel does not allow the consumption of own beverages (wine, beer, spirits or soft drinks etc) in its Restaurants, Bars, Functions Room or Grounds. Only beverages purchased from the hotel may be consumed.

Valuables & Guest Safes 

All bedrooms are equipped with a safe, which can be programmed with individual codes.  We suggest the use of these safes for any valuables, cash, travel documents, credit cards etc. 

The hotel has a strict policy to adhere to the Hotels Proprietors Act 1956 (see below)

Hotel Proprietors Act 1956

Loss of or Damage to Guests’ Property 

Under the Hotel Proprietors Act 1956, an hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest’s property even though it was not due to any fault of the proprietor or staff of the hotel. 

This liability however— 

a)     extends only to the property of guests who have engaged sleeping accommodation at the hotel; 

b)     is limited to £50 for any one article and a total of £100 in the case of any one guest, except in the case of 

         property which has been deposited, or offered for deposit, for safe custody; 

c)     does not cover motor-cars or other vehicles of any kind or any property left in them, or horses or other live 


This notice does not constitute an admission either that the Act applies to this hotel or that liability thereunder attaches to the proprietor of this hotel in any particular case.

Tips and Gratuities 

Service charges and tips are distributed between all members of staff. 

Travel Insurance / General Insurance 

We recommend that all guests or event / wedding organisers take out an appropriate insurance against cancellations of bedrooms or events.  Personal circumstances cannot be taking into account as reasons to avoid contractually and above mentioned cancellation charges.   

Children and Extra Beds 

A limited number of bedrooms with a bunk-bed are available.  Extra beds (fold away / Z-beds) are charged at £50 per bed per night.  These extra beds are not suitable for adults or children over the age of 12 years. Cots for Babies (up to the age of 2) are provided free of charge. 

Some rooms cannot be equipped with an extra bed or cot.  Please check with the reservation office at the time of booking. 

Children (age 16 and under) can use the indoor pool from 8.30am – 10am & 4.30pm – 6pm. Babies (age 3 and under) are not allowed in the indoor pool, Jacuzzi, hydropool, sauna or steam room at any time. Children (age 16 and under) must be accompanied by a capable adult at all times.   

Please note, 14-16 year olds must be accompanied by an adult at all times including during treatments which will be performed by a same sex therapist. However, they will not be permitted for any electrical treatments or intimate waxing.


It is not permitted to smoke in any bedrooms, corridors or bathrooms.  Furthermore, it is not allowed to smoke in other enclosed area of the Eastwell Manor Hotel and all associated restaurants, bars, leisure facilities or other public areas.

Dress Code

In the Manor

Our preferred dress code for our Manor Restaurant for lunch and dinner is smart, with a collared long-sleeved shirt for gentleman (jacket preferred).

No sportswear, denim, shorts, three-quarter length trousers or trainers are permitted at lunch or dinner but are acceptable at breakfast.

In Champneys Health Spa

A stay at Champneys is all about comfort, so wear something you feel happy to lounge around in, most people opt for leisure or gym wear. However, once you're in the resort towelling robes are provided for you to wear during the day, with many guests choosing to wear a swimsuit underneath. It is a good idea to bring more than one swimsuit so you can change into a dry one after your swim. Towelling robes can be worn to breakfast and lunch, but smart/casual dress is required for your evening meal. If you wish to visit the gym or attend fitness and relaxation classes we suggest bringing two pairs of trainers; one for indoors and one for outdoors. Please note, a deposit is held for the robe but is refunded when the robe is returned at the end of your stay.

Car Park, Roads and Grounds 

Cars are parked at the owners risk. Usage of roads on the Eastwell Manor estate is to be made in accordance with the Highway Code and the shown speed limit must be adhered to.  It is the owners responsibility to report any incidents, accidents and damages to cars, equipment etc. to the police. 

Dog Policy 

Only one well behaved dog is permitted and only in the Mews Cottages (Standard Rooms).  Dogs are charged at £10 per dog per night.  There is no charge for Assistance Dogs (such as for the blind, visually impaired, deaf or hard of hearing). 

Dogs will not be permitted in the swimming pool enclosure, leisure facilities or Manor House.  Dogs must be kept on a lead at all times when in the grounds of Eastwell Manor. 

It is the owner’s responsibility to ensure that the dog does not disturb fellow guests, damage the property or other incidents.  Any damage or claims due to the action of the dog have to be covered by the dog owner.  This includes refund claims of fellow guests to the hotel due to noise from the dog.

Gift Cards

These gift cards are not cheque guarantee, credit or charge cards. Valid activated cards are redeemable in full or part payment for merchandise in any Champneys resort, Eastwell Manor, City Spa and online at champneys.com, which the exception of spa products online. This card may not be exchanged for cash or other vouchers. The minimum amount required on the gift card is £25. The maximum card limit is £1000. No change will be given, but the balance will remain on the card until the expiry of the card.

Gift cards are valid for 24 months, after which they expire and cannot be extended, any balance remaining will be deducted.

Champneys or Eastwell Manor cannot be held liable for cards, once activated, which are subsequently lost, stolen or damaged. Champneys and Eastwell Manor are not responsible for any unauthorised use of these cards. Gift cards may be exchanged for goods of a higher price than the value stored on the card on payment of the difference. For balance enquiries please call 0843 316 2222. Gift cards cannot be returned or refunded, except in accordance with your legal rights.

Champneys reserves the right to amend these terms and conditions from time to time if Champneys considers it is reasonable and necessary in all the circumstances to do so. (e.g to change the scope of the gift card, service, notify of the services withdrawal or in the event of circumstances beyond Champneys control.) Any such change and action to be taken as a result will be notified to customers in advance in all resorts, Eastwell Manor, City Spas and online. Champneys breaks, days and vouchers cannot be re-sold, and may only be used for promotional purposes with written permission from the directors of Champneys.